Service Support-Owayjian

Service and Support

We do not seek to achieve the best perfection, our goal is to relieve all worries for you. When you discover a problem, our satisfactory solution is already in front of you. Kangrui has a well-trained after-sales service team with years of experience in connector operation and application, as well as excellent business skills. They are not only skilled, but also responsive, enthusiastic, and have a good service attitude. They are a strong technical support for customers to purchase and use Kangrui connectors. In order to create a famous brand, enhance corporate awareness, and establish a corporate image, we adhere to the spirit of "pursuing high quality and customer satisfaction" and solemnly promise to you with the principles of "the most favorable price, the most thoughtful service, and the most reliable product quality":

Service category	service content
Product Quality Commitment	1. The manufacturing and testing of products have quality records and testing data. 2. We sincerely invite users to conduct a full process and performance inspection of the product's performance in person. After the product is confirmed to be qualified, it can be packaged and shipped.
Product Price Commitment	1. In order to ensure the high reliability and progressiveness of the products, the materials of the system are selected from domestic or international high-quality brand-name products. 2. Under the same competitive conditions, our company sincerely offers you the most favorable price without compromising product technical performance or changing product components.
Delivery time commitment	1. Product delivery time: Try to meet user requirements as much as possible. If there are special requirements that require early completion, our company can organize production and installation to strive to meet user needs. 2. When delivering the product, our company provides the following documents to the user:; ① Technical Maintenance and Repair Manual ② Installation General Drawing ③ Outsourced parts manual and manufacturer ④ Provide a list of vulnerable parts and spare parts, and attach a certain amount of spare parts
After sales service commitment	1. Service tenet: fast, decisive, accurate, thoughtful, and thorough 2. Service objective: To win user satisfaction with service quality 3. Service efficiency: If the equipment malfunctions during or outside the warranty period, the supplier can receive notification and repair personnel can arrive on site within 24 hours to start the repair. 4. Service principle: The product warranty period is twelve months. During the warranty period, the supplier will repair and replace parts that are damaged due to quality reasons for free. For parts that are damaged outside the warranty period, the provided parts will only be charged at cost. For equipment damage caused by human factors on the demand side, the supplier's repair or provided parts will be calculated at cost.

Remote diagnosis

Realize real-time and tracking services with no one present, and be able to proactively view users' on-site devices to prevent potential problems. Able to integrate the contracted engineering projects into the remote service system of the service center according to customer needs for unified maintenance.
Product maintenance

Follow Kangrui's official website and WeChat official account, and Kangrui will regularly update product upgrading information and maintenance information of product use.
After sales tracking service

After you choose our product, Kangrui's sales customer service will provide regular after-sales product tracking services in chronological order based on your purchase time. Once problems are found, they will be promptly handled and maintained.
Installation&Debugging

When you receive our product, sales customer service will provide you with some installation and debugging guidance, so that you can quickly get started with the application。